Jetty Road Cycles Returns Policy

We want you to love your purchase — but if something’s not quite right, here’s how we handle returns.

✅ Returns Eligibility

• Returns must be made within 14 days of receiving your item.

• Sale items are final — no returns, exchanges, or credits.

• Items must be unused, in original condition and packaging (unless faulty).

• We offer store credit or exchange only — no refunds.

🚫 Non-Returnable Items

• Bikes, frames, and scooters cannot be returned for change of mind under any circumstances.

• Sale items

• Used items

• Underwear or socks that have been tried on

🛠 Faulty or Incorrect Items

• If we’ve sent you the wrong item or something is faulty, we’ll cover the return shipping.

• Please contact us first with photos or details so we can help troubleshoot or arrange a return.

• We’ll either replace the item or provide store credit based on availability.

🚚 Return Shipping

• For change-of-mind returns, you’ll need to cover the return shipping.

• We recommend tracked postage — we’re not responsible for lost items.

• Clearly label your return with your name and order number.

📦 How to Return

1. Contact us at info@jettyrdcycles.com.au or call (03) 5981 1132.

2. Repack the item securely in original packaging.

3. Label the package with your name and order number.

4. Post it back to us (we’ll provide details once you get in touch).